After sales service commitment
Our company is a professional manufacturer of various types of water
pumps and pump boats,occupying the market with its unique professional
technology,leading the energy-saving pump industry,providing users with
satisfactory and qualified products,and implementing lifelong service is
our service tenet.
We will
adhere to the principle of maintaining a minimum profit and provide you
with first-class services in accordance with the IS09001 international
quality management system.Therefore,our company hereby makes the
following commitments:
1、Our
company organizes production and testing in accordance with national
standards,industry standards,and technical conditions specified in the
contract,and strictly operates in accordance with the ISO9001 quality
assurance system to ensure that unqualified products do not leave the
factory.
2、Our company
provides free technical consultation to users,provides design solutions
according to their requirements,and actively cooperates with the owner
and supervisor.After the equipment is put into operation,professional
technical personnel will be dispatched to assist in on-site production
management.
3、If necessary
during the installation period,our company can send professional
technical personnel to supervise and cooperate on site to ensure the
installation progress and quality.Our company provides free training of
operators for users until they become proficient in their own
operations,and provides users with relevant operating procedures and
rules and regulations for free.
4、Conduct acceptance assessment of equipment and operational
indicators according to design standards and parameters,and be
responsible for product performance monitoring.If the standards are not
met,our company is responsible for rectification until they meet the
standards.
5、Our company's
equipment warranty period is 12 months from the date when the equipment
is installed and accepted,put into operation,and the owner issues a
preliminary acceptance certificate,with lifelong maintenance.
After the equipment is delivered for use through operation,if there
is a quality issue with our equipment during the warranty period,we will
respond within half an hour after receiving your written notice.We will
send personnel to the site for maintenance and other after-sales
services within 24 hours to ensure the normal operation of the
unit.After the warranty period expires,our company only charges a
certain cost for equipment maintenance and repair.
6、Our company's products are all subject to the"three
guarantees"policy.During the"three guarantees"period,the products are
indeed quality issues,and we strictly fulfill the compensation
responsibilities stipulated in the contract.And provide the certificate
of conformity and product manual of this batch of products at the time
of delivery.
7、Based on the
actual situation,our company guarantees to provide maintenance
accessories and do a good job in maintenance services according to user
requirements.We provide special tools and spare parts for users,and also
implement the"three guarantees"for this batch of products.
8、Our company conducts regular or irregular telephone follow-up
visits(or on-site inspections)to listen to user opinions,exchange
relevant experiences,and provide remote network guidance to improve and
improve after-sales service.
(2)Breakdown of after-sales service items
Serial number Explanation
一、Pre sales service：Dispatch service personnel
1、Process Description Provide users with a detailed introduction to
product performance and usage requirements,provide relevant technical
documents,and serve as a good advisor.
2、Product Trial Commitment In this project,we adopt mature processes
and products and promise not to use new products for trial use in this
project.
二、In sales service:Provide all convenience for customers
1、Timely delivery commitment We promise to deliver the goods in a timely manner and provide spare parts in a timely manner
三、After sales service:
1、Product Quality Tracking Commitment We will track and inspect the supplied products.
2、Product return service commitment We promise to promptly return or
replace equipment that fails to meet product quality requirements until
it meets operational requirements.
